All Your DAILY NEEDS,
UNDER ONE ROOF.

1. General Return Period

Eligible items should generally be returned within 72 hours of purchase, unless a different return period is displayed for the product or required by applicable law.

The original purchase date and time will be used to determine return eligibility.

2. Receipt or Proof of Purchase

Please bring your original receipt whenever possible.

If you do not have your receipt, we may attempt to locate your purchase using available transaction information, such as the payment card used, approximate purchase date/time, loyalty account, product information, register, or other purchase details.

If we cannot verify the original transaction, the return may be declined or, where permitted by store policy, approved for exchange or store credit. Manager authorization may be required for no-receipt or other exception returns.

3. Full and Partial Returns

You do not need to return your entire purchase.

You may return all eligible items for a full return, or only selected eligible items for a partial return.

For example, if you purchased 10 different items and want to return only 4, the refund will be calculated only for those 4 eligible items.

4. Partial Quantity Returns

Where applicable, customers may return only part of the quantity purchased.

For example, if 10 units of the same product were purchased and 4 eligible units are returned, the refund will be calculated for those 4 units. The remaining 6 units will remain associated with the original purchase.

Previously returned quantities cannot be returned or refunded again.

5. Original Purchase Verification

All returns are subject to verification.

We may verify the original transaction, purchase date, store, item, quantity, price, discounts, coupons, taxes, payment method, previous returns and other transaction information before issuing a refund.

6. Refund Amount

Refunds are calculated using the original verified purchase information, not the product's current selling price.

If the price of an item has changed since your purchase, the refund will be based on the eligible amount from your original transaction.

Applicable discounts, promotions, coupons and taxes will be considered when calculating the final refund.

7. Product Condition

Depending on the type of product and reason for return, we may review the condition of the item.

Products may be classified as unopened, resellable, opened, damaged, defective, spoiled, expired or otherwise unsuitable for resale.

Returned merchandise must not show misuse, alteration or intentional damage.

8. Perishable Food

Because food safety is important, special rules apply to perishable products, including:

• Fresh Produce
• Meat
• Seafood
• Dairy
• Frozen Foods
• Deli
• Bakery
• Refrigerated Foods
• Prepared Foods

Refunds may be considered when an eligible product is spoiled, expired, damaged, defective, incorrectly packaged, of unacceptable quality, or otherwise not as reasonably expected at the time of purchase.

Customers are encouraged to report quality concerns as soon as possible.

For food-safety reasons, returned perishable products may be discarded and may not be placed back for resale.

9. Fresh Produce

Eligible produce returns may be accepted for quality issues, spoilage, damage, incorrect product or verified pricing problems.

For products sold by weight, any refund will be based on the eligible original purchase quantity/weight and the original transaction price.

10. Meat & Seafood

Please report concerns regarding meat or seafood as soon as possible.

Eligible refunds may be provided for spoilage, quality concerns, incorrect products, packaging problems, expiration or other verified issues.

For food-safety reasons, returned meat and seafood will not necessarily be returned to store shelves.

11. Dairy & Frozen Products

Eligible dairy and frozen products may be refunded for spoilage, expiration, damaged packaging, quality problems or other qualifying issues.

Products that have left proper temperature control may not be returned to inventory for resale.

12. Deli & Prepared Foods

Deli and prepared-food purchases generally cannot be returned simply because of a change of mind or personal taste after the product has been prepared or consumed.

However, please contact us promptly if there is a problem such as an incorrect order, spoilage, quality issue, improper preparation, contamination concern or incorrect charge.

13. Damaged, Defective, Spoiled or Expired Products

If you purchased a product that was damaged, defective, spoiled or expired, please bring the product and your receipt or other available proof of purchase to the store as soon as reasonably possible.

We may offer an appropriate refund, replacement or other remedy according to the circumstances, store policy and applicable law.

14. Incorrect Items

If you were charged for or provided the wrong product, please contact Customer Service.

Once the original transaction is verified, we will correct eligible errors in accordance with this policy.

15. Pricing Errors

If you believe you were charged an incorrect price, please bring your receipt to Customer Service.

Verified pricing errors will be handled according to applicable store policy and state or local pricing laws.

16. Promotional & Discounted Items

Refunds for discounted products are generally based on the actual eligible amount paid after discounts, rather than the product's regular price.

For example, if an item normally costs $10 but was purchased for $8 after a discount, the merchandise portion of an eligible refund will generally be based on the $8 purchase value.

17. Coupons

Coupons and discounts applied to the original purchase will be taken into consideration when calculating a refund.

The refund will not exceed the amount to which the customer is entitled based on the original transaction and applicable promotion/coupon terms.

Coupons themselves may not have cash value and may not be returned as cash unless required by applicable law or the applicable coupon terms.

18. Buy-One-Get-One (BOGO) Promotions

Special rules may apply to products purchased through Buy-One-Get-One, Buy-X-Get-Y, multi-buy or similar promotions.

Refund amounts will be based on the value assigned to the returned item(s) in the original transaction and the terms of the promotion.

Returning part of a promotional purchase may affect the promotional discount.

19. Free Promotional Items

Items received free as part of a promotion generally have no independent cash refund value.

If returning another item makes the original purchase ineligible for the free product, the promotional terms may be applied when calculating the refund.

20. Bundles & Multipacks

Products sold as a bundle, package or multipack may be subject to special return conditions.

Depending on the promotion or product, the entire bundle may need to be returned, or an individual component may receive only its allocated portion of the original purchase value.

21. Clearance Items

Clearance merchandise may be subject to additional return restrictions.

Items clearly identified as Final Sale generally cannot be returned for a change of mind, subject to applicable law and any rights relating to defective merchandise.

22. Non-Returnable / Final-Sale Items

Certain products may be non-returnable because of health, safety, legal, regulatory or product-specific restrictions.

These may include, where applicable:

• Gift Cards
• Prepaid Products
• Lottery Products
• Certain Alcohol/Tobacco Products
• Certain Personal/Hygiene Products
• Final-Sale Merchandise
• Other Restricted Products

Restrictions may vary by product and store location.

A Final Sale or store policy restriction does not eliminate any rights that cannot legally be waived.

23. Cash Refunds

Eligible purchases originally paid in cash will generally be refunded in cash, subject to verification and applicable store limits or exception procedures.

24. Credit & Debit Card Refunds

Eligible card purchases will generally be refunded according to the original payment method and applicable payment-network/processor requirements.

Processing times after Daily Stop submits a card refund may vary depending on your bank or card issuer.

The store cannot control how quickly a financial institution posts a completed refund to an account.

25. EBT/SNAP Refunds

Returns involving SNAP benefits must follow federal SNAP requirements.

An eligible SNAP refund must be credited back to the customer's SNAP EBT account; SNAP-funded purchases cannot be refunded in cash, gift cards or other non-SNAP forms as a substitute for the SNAP-funded amount. USDA retailer guidance states that refunds for SNAP purchases must be made electronically to the customer's SNAP EBT account.

The customer may be required to present the EBT card or otherwise complete the applicable EBT refund process.

26. Gift Card Purchases

Purchases originally paid with a Daily Stop gift card, if applicable, will generally be refunded according to the original gift-card/store-credit rules rather than converted to cash, except where required by law.

Gift cards themselves may be subject to separate return and redemption rules.

27. Split-Payment Purchases

If a transaction was paid using more than one payment method—for example, cash + card, EBT + cash, or multiple cards—the refund may be allocated among the original payment methods according to the original transaction, payment rules and applicable law.

Customers may not request that an EBT-funded portion be converted into cash.

28. Taxes

Applicable refundable sales tax will be calculated using the original transaction information and applicable tax requirements.

A refund will not create a tax refund greater than the eligible tax associated with the returned merchandise.

29. Items Previously Returned or Refunded

An item or quantity that has already been successfully returned or refunded cannot be refunded again.

Our system maintains the quantity previously returned against the original transaction.

For example:

• Purchased: 10
• Previously Returned: 6
• Maximum Remaining Returnable Quantity: 4

30. Duplicate Refunds

Daily Stop does not permit duplicate refunds.

Our system may check previous returns, quantities, refund transactions and original purchase information before completing a refund.

31. Identification & Additional Verification

For certain returns, Daily Stop may request reasonable additional information or identification where permitted by law and reasonably necessary to verify a transaction, prevent fraud, satisfy payment requirements or process an exception.

Providing identification does not automatically guarantee approval of a return.

32. Fraudulent or Suspicious Returns

Daily Stop reserves the right to review and, where legally permitted, decline fraudulent, altered, duplicated or otherwise suspicious return requests.

Examples include altered receipts, attempts to return merchandise that was not purchased, attempts to obtain multiple refunds for the same item, returning a greater quantity than purchased, transaction manipulation or other fraudulent activity.

Suspected fraud may be escalated for additional review.

33. Manager Authorization

Manager approval is not required for normal eligible returns processed according to this policy.

Manager authorization may be required only for defined exceptions, such as:

• No-receipt/unverified returns
• Returns outside the standard return period
• Policy overrides
• Certain high-value or unusual returns
• System exceptions
• Other specifically authorized circumstances

Manager authorization does not override applicable law or payment restrictions.

34. Reasons a Return May Be Declined

A return may be declined when, for example, the item is outside the applicable return period; the item is non-returnable/final sale; the purchase cannot be reasonably verified; the quantity exceeds the remaining returnable quantity; the item has already been refunded; the product does not meet applicable return conditions; required merchandise/components are missing; the request violates promotional or payment rules; the transaction appears fraudulent or manipulated; or the return is otherwise prohibited by law.

35. Refund Confirmation

After a successful refund, customers will receive a refund receipt or electronic confirmation, where available.

The confirmation may show returned products, quantities, refund amount, taxes, payment/refund method and refund transaction information.

Customers should keep the confirmation until the refund has been fully completed.

36. Refund Processing Time

Cash refunds are generally completed at the time the approved return is processed.

Electronic refunds may require additional processing time before appearing on the customer's account. Processing time depends on the payment processor, card issuer, bank or EBT system.

37. Inventory & Food-Safety Handling

Returned products are inspected or classified as appropriate.

Eligible merchandise may be returned to sellable inventory only when appropriate and safe to do so.

Damaged, spoiled, expired, temperature-sensitive or otherwise unsafe products may be moved to damaged inventory, waste, shrink or another appropriate disposition.

Customer safety takes priority over resale.

38. Return Records

For operational, accounting, fraud-prevention and compliance purposes, Daily Stop may maintain records of refund transactions as permitted by applicable law.

Records may include transaction information, returned items and quantities, refund amount, payment method, return reason, store/register information and authorization information when applicable.

39. System or Payment Processing Errors

If the POS, payment processor, EBT system or other required service is temporarily unavailable, we may be unable to complete an electronic refund immediately.

We may retry the transaction, use another legally permitted procedure, or ask the customer to return/contact the store once the required system becomes available.

A failed refund attempt must not be treated as a completed refund.

40. Legal & Regulatory Requirements

All returns and refunds are subject to applicable federal, state and local laws, food-safety requirements, SNAP/EBT regulations, payment-network requirements and other applicable regulations.

Where applicable law provides customers with rights greater than this policy, applicable law will control.

Rhode Island permits retailers to establish return policies subject to disclosure requirements, and its general refund statute contains exceptions including food and perishable merchandise. Massachusetts also permits merchants to establish disclosed return policies, while defective merchandise is subject to additional consumer protections.

41. Policy Exceptions

Daily Stop may make reasonable exceptions where permitted by law and authorized under company policy.

Exceptions are evaluated individually and do not automatically change the policy for future transactions.

42. Policy Changes

Daily Stop Supermarket may update this Return & Refund Policy as business, legal, regulatory, payment or operational requirements change.

The policy applicable to a transaction will be determined in accordance with applicable law and the terms disclosed for the purchase.

43. Questions or Assistance

If you have a problem with a purchase, please visit the Customer Service Desk at the Daily Stop Supermarket location where the purchase was made and bring the product, receipt and original payment method when available.

We will review your purchase and help determine the appropriate resolution.